When you enter a supermarket, there is usually a helpful attendant to answers your queries and guide you to the appropriate aisle. When a prospective customer arrives on your website, it’s like they are walking into your store. FAQ page is the virtual equivalent of the attendant in the online world. FAQ – Ask Questions module allows store owner to manage questions and answers in a prominent way.
- Add unlimited Questions and Answers from users and retailers.
- Allows you to sort the questions by number of views
Ex: If a particular question is viewed by many users, it will be automatically listed first.
- Question Answer Categories- allows you to categorize the questions with similar properties
- Captcha for better security and spam control.
- Support multiple store views
After installing this extension, a footer menu item labelled 'FAQ' will be added. You can view the questions through this link.
To configure the extension, navigate to Products > FAQ's Manager > Settings from the left menu
To manage all questions and answers, navigate to PRODUCTS > FAQ's Manager > Manage FAQ's from the left menu. Now you can add questions with answers which you would like to display on your website.
Category Manager allows you to group the questions and answers based on specific categories. To manage the categories, navigate to PRODUCTS > FAQ's Manager > Manage Categories from the top menu.
How can a user ask questions ?
If the extension is enabled, a link to the Frequently Asked Questions page will be displayed. To ask a new question, Click on Ask new Question and select the relevant category. Captcha is available to ensure spam control while asking questions. Once a new question is submitted, the site admin is notified for approval.
Answering the questions asked by Users
We can view the all the questions added by Users / Customers in the FAQ's Manager grid by filtering Guest / Admin column. There is also an option to edit all the information about a particular question.
You can also easily filter the questions / categories for particular store using the Store View column in the grid. Once you filled the Answer field, change the status to enabled and save it to display in the frontend of your store.
You can also add Frequently Asked Questions block anywhere in the website. Now our module allows you to add our FAQ widget anywhere in the store whether it may be cms or static block. Using this widget, you can add the faq in custom pages also.